A letter of complaint is sent to an individual or organisation in response to receiving poor service or a product that is not fit for purpose.
An example of a letter of complaint would be a one sent to a tour operator who has provided a bad service while you have been on holiday. This does not necessarily need to be concise as it is important that you detail your arguments and points as much as possible.
A letter of enquiry makes an approach to an individual or organisation either speculatively or in response to printed public domain material whereby you are requesting some information.
An example of a letter of enquiry would be one sent to a company requesting a copy of their catalogue or brochure. By their very nature these are short and to the point, it is usually beneficial to include other methods of contact in case the company needs to get in touch with you via other means. A letter of request is similar to when you make an enquiry but specifically asks an individual or organisation to take an action.
An example of a letter of request would be one sent to request sponsorship for a charity activity. It is important to stress the importance of being clear and concise with this format as the recipient must remain engaged and interested in what you have to say.
We have a great deal of experience with formal letter writing and as such are able to offer a great value service. If you feel that after reading our free guide that you would still like some assistance with putting it together then please contact us. We are able to offer templates to suit all formats. Our formal or business letter templates are completely free and are the ideal solution to enable you to easily put together your own formal letter. In general what you put together will have one of the following purposes: Make a complaint Request something Make an enquiry If you are looking for information on specifically on writing cover letters then please visit our specific Cover Letters section.
Letter Format FREE Guide This letter format guide and template will show you exactly how to write a formal letter using examples and of the correct layout. Quicklinks Layout Writing conventions Content Application of techniques Back to top Layout The example formal letter below details the general layout that it should conform to.
Back to top Conventions There are a number of conventions that should be adhered to and it is important that the overall structure is as clear and concise as possible and that you avoid the use of colloquialisms informal language. This should be displayed on the right-hand side of the page on the line beneath your address and should be written in full format: Mr — for a male Mrs — for a married female Miss — for an unmarried female Ms — for a female whose status is unknown or would prefer to remain anonymous Dr — for a person with the status of a doctor This should be followed by the surname only not the first name.
Introductory Paragraph The introductory paragraph should be concise and should clearly state the purpose, whether it is to lodge a complaint, make an enquiry or to request something. Main Body The main body should clearly state the points that you want to make. Concluding Paragraph The concluding paragraph should outline what action you would like the recipient to take: It may be omitted in informal and social semi-formal letters. For other letters, type it two lines below the date.
In all formats, it is left justified. Your letter should be addressed to a specific person, if possible. Include a courtesy title i. If you are unsure of a woman's marital status or title preference, use Ms:. If you do not know the person's name, include the title of the intended recipient e.
Hiring Manager, Resident or the name of the company:. The salutation is your letter's greeting. The most common salutation is Dear followed by the recipient's first name, for informal letters, or a courtesy title and the recipient's last name, for all other letters.
For more on salutations, see Choose the right greeting and sign off. The salutation is left justified, regardless of format.
Type it two lines below the recipient's address or date, for informal letters. In formal and semi-formal letters, it ends with a colon. In informal letters, it ends with a comma. The body includes most of the content of your letter. In block or modified block format, each paragraph begins at the left margin.
In semi-block format, the paragraphs are still left justified, but the first line of each paragraph is indented by one tab five spaces. Include a line of space between each paragraph. In the first paragraph of your letter, you should introduce yourself to the recipient, if he or she does not know you, and state your purpose for writing. Use the following paragraphs to elaborate upon your message.
The closing is your final sign off: It begins two lines below your final body paragraph. Common closings include Best regards , Sincerely , and Yours truly. Capitalize only the first word of the closing, and end with a comma. For more on closings, see Choose the right greeting and sign off. The signature includes your handwritten and typed name.
In formal letters, you should include your full name; in semi-formal letters, you may use only your first name.
Sign your name in the space. For informal letters , you may omit the typed name; you only need to sign your name below the closing. For letters written as email , you may omit the signed name; you only need to type your name below the closing. In block format, the closing and signature are left justified. In modified block or semi-block format, they begin one tab five spaces right of centre:.
See a formal letter in block format pdf. See a semi-formal letter in modified block format pdf. See an informal letter in semi-block format pdf. Back to Letters and invitations. Archaic words have a charm that never fades away, from French sounding to wondrously mysterious ones.
Free tips, advice, and sample letters to help you write great letters.
Typically, a printed letter is reserved for the most important of job-related or other professional communications: recommendation letters, cover letters, resignation letters, legal correspondence, company communications, etc.
* Resume letter samples * Business letter samples After you learn the basic outline, you should have no problem at all when the need arises to whip out professionally written . Formal letter writing is undoubtably one of the most challenging types of letter format. When putting it together, often you are addressing a person or organisation with whom you are not familiar and the quality of your content, including spelling and grammar will be strongly scrutinised.
Ah, business letter format-there are block formats, and indented formats, and modified block formats and who knows what others. To simplify matters, we're demonstrating the block format on this page, one of the two most common formats. >Types of Templates. Letter writing has its own significance. There was a time when letters were written on page. But in recent times, with the inception of the computers, internet and the web, writing letters had had taken a whole new dimension.