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Help on Customer Service In Government

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Jun 13,  · When I first started working in the public sector, "customer service" was being touted as the key to improve how government can improve. If we focused on happy customers, processes would have to.

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Feb 13,  · Without getting into the philosophical aspects that separate the public and private sectors, the private sector concept of “customer” is one that is often used to make government more effective, efficient and customer oriented.1/5(1).

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Public sector service is different than customer service in the private sector. This interactive training course / workshop / seminar / program addresses best practice giving great government service. Contents 1 What is customer service excellence? 2 2 The business case 3 3 Public sector drivers 5 4 Designing customer services 7 5 Engaging your people

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Public Sector Customer Service is a unique challenge with managers asked to continually improve service delivery against the backdrop of diminishing resources. Firstly, low level of customer service in public sector organisations may result in willingness of customers to complain about the standard of service they had received, and this in turn will result in extra expenses for both, government and customer, in the forms of lost time, all the possible applications, phone calls, travelling, and even court .