They work behind the scenes for maintaining the smooth functioning of an organization, and are the first-point-of-contact for trivial to major issues. While a company might have several tiers in the support department, help desk professionals are the first ones one comes in contact with for any types of problems. These individuals are expected to have a strong technical background, and exceptional people skills. To demonstrate you pose these skills, and are apt for the role, you need to write an articulate resume highlighting your technical prowess.
The hiring manager of any firm will like to see certain skill set and keywords in your resume. With proper guidelines from us, we are sure you will be able to draft a precise resume for help desk profiles. Just read below and know how to draft a resume for help desk job profiles. Use an effective format Whether you are applying for an entry-level, or a senior-level position, the ultimate aim is that you want your resume to be noticed.
This is possible if you follow a structured format. If you have been employed in the same sector for years, go for a chronological format. In case just starting, opt for a functional resume. If you are a career changed, go for a combination of both the formats to throw light on your abilities. Write contact details The first part of your document must be about your basic information.
In the very beginning, write a short section focusing on your basic details. Add your full name, permanent residential address, contact number, and professional email address so that the hiring manager can easily get in touch with you. Start your document in style Once you have provided the primary information, the next task is to pique the interest of the hiring manager.
For this, just below your introduction, write a precise career summary emphasizing your customer service skills, ability to manage multiple tasks, and other important help desk skills. It should not be more than 3 - 4 sentences, and can even include a major accomplishment. If you are just a novice in this sector, add a job objective statement stating the profile you wish to work for along with the key skills you possess for the role. Subnetted a Class C network ID to provide 5 subnets, each subnet supporting 30 hosts.
Configured a network, using a Catalyst switch, Windows Server R2 and Windows 7 clients and applied the new subnet addresses and new subnet masks. Disabled Windows Firewall on host machines to allow connectivity in the segregated network. Responsible for assisting our Network team with monitoring the Windows R2, and Servers.
Installed, repaired, maintained, and upgraded Windows desktop and Windows notebook computers. Worked the Help Desk providing PC and Mobile support, diagnosing, troubleshooting and resolving client issues with hardware maintenance, installations and upgrades. Knowledge of remote desktop connections, peer to peer file sharing and other applications associated with remote IT assistance.
Ability to handle different clients and different systems simultaneously Answered phone calls, greeting clients, and scheduled appointments. Made outbound service calls to resolve customers' problems and inquires, including but not limited to tech support and account information.
Ensured to compute all relevant information into customers account for future referencing. Administered repairs, upgrades and completed configuration of PC's and related peripherals. Resolved problems within Microsoft office outlook, excel, etc. Worked with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
Installed, repaired and setup computer peripherals Performed set-up, break-down, and transport of company electronic equipment on an as-needed basis. Identified problems, diagnosed causes and determined corrective actions for mobile devices, Provided technical assistance to customers via telephone, email or in person.
Created and detailed trouble tickets and entered them into a database and correctly refer them to the appropriate team members. Provided assistance via remote control service in order to install software or resolve an issue Created and removed customer accounts via Active Directory. Your Resume, Made Easy.
Does your help desk resume need help? Showcase technical, diagnostic and customer service skills to generate interest. Get inspired with this sample.
Need help creating an unforgettable resume? Build your own standout document with this professional Help Desk resume sample.
Do you have the tools you need to get a Computers and Technology job? Check out our Help Desk Resume Example to learn the best resume writing style. Use this help desk support resume example to build your own resume. This resume includes a summary of qualifications section.
Sep 26, · A step-by-step guide to writing a professional resume for the help desk specialist. Use our help desk resume sample and a template.5/5(21). Find the best Help Desk Support resume samples to help you improve your own resume. Each resume is hand-picked from our large database of real resumes.