Skip Nav

Warranty & Support

Compare Providers

❶I just received a recording asking me to complete a survey regarding my recent problem with Verizon. If you call them — they are incredibly helpful.

Customers also shopped for

Bundle with Fios
800 Number for Verizon
AT&T vs. Verizon

The phone rep said that if I increaed my minutes it wouldn? That two years is almost over and I? Verizon nickle and dimes ya on everything. I can only use Verizon apps that they charge for. Verizon is ugh horrible.

Pretty much everything said above is true. I really have only one comment, which is that i do have an iPhone and all the features are great while everything is covered in one bill, BUT my reception and service on the sucker is terrible. I get 5 bars in places i will never need it and no service in places i am desperate.

I bought this phone to obtain awesome features, but only the camera has been reliable. The service with them is crap! They will cut off ur service for Roaming to long!!

Business laptop owners look to the 3g service its by far better than verizon hands down, although sprints isn? For me att is taking over. I have Verizon for 3 phones and I now despise Verizon. They do have better service than ATT where I live but its not worth it.

I have had Verizon now for a little over three years and no kidding in the past year my bills vary and have not been the same like they should be. We dont use any fancy features, just call and text and one month my bill goes from to Try reasoning with VZW about it and get nowhere.

When I called to ask if we can terminate the service because our two years were up I was asked why was I terminating it. I answered because I get overcharged for minutes that I don? I was told to? The phones r ALL the same, they have no? Plus if you want to switch phones you gotta wait till you two year contract expires because there are no SIM cards and you can? When you get Verizon you are pretty much screwed for two years and you will get charged for everything.

ATT is better, more flexible and has awesome phones. Wow people, why lie? I had Verizon for 2 years and i recently switched to ATT. I switched because verizon nickel and dimes you for everything. Customer service has been pretty good with them over the 2 years, although I would say I had to call in at least 10 times wondering why my bills is much different without changes in usage.

They have mostly always taken care of me, but They cripple their PDA devices. While some on you may use phones like the Voyager and stuff like that, I use blackberries and other smartphones. On these devices, you have to pay more to use extra features like GPS in which VZW disables and you would have to use VZ navigator which is not free for Blackberrie that?

I mean I am already paying It just seems like for anything I wanted to do, it would cost and extra 10 bucks per month for 2 lines to do it. It got too frustrating. Now I switched and coverage is about the same in my area, I have a plan with unlimited feature that include some of the stuff that would have costed an extra 30 bucks more a month with VZW. So for now, ATT works best for myself?. Their coverage map for my area gives me the same number of bars I already get.

Their excuse for the price difference is that theirs is the best coverage and service in the country and they do not have to compete with the other companies in terms of price.

It was really packed with customers and I thought it was going to be a disaster but they had lots of employees and got to me within 5 minutes. Use the Internet on it everyday and write lots of e-mails from it too! Additional information about i-Phone. I use i-Phone a lot. Maybe more than the average person. All day I use the Internet and e-mail. I love my i-Phone so much so the fact that you cannot download from some Internet sites if you are using the Safari browser is fine with me because I like the Safari browser also.

Does not work with i-Phone. I was disappointed at first but got over it. I called Apple Tech Support and was told they are working on it.

Numerous drops, no 3G even though I live in a 3G area. I would never have switched if work didnt force the change. Had Verizon for 7 years with no problems. I phone is truly amazing. Verizon credited me back my cancelation fee and I have 30 days to return the i phone.

And u can use verizon phones like modems. My husband just switched our verizon wireless service to ATT, which he works for, we had verizon for 9 years, no problems always helpful and polite, we have 4 separate cell numbers, switching has so far been a mistake 3 days out, my husband and I both got 2 free cells online and we were told we would have to go in store for the 2 iphones are kids wanted, they did a credit check online and we were informed no deposit required and then my husband went in the store and purchased the 2 iphones of which he activated in the store, setting my phone up I see I have a bill, what?

I am so mad at my husband the service in the phone mart sucks, you just stand around like a dumb ass, which I already feel like for switching, very unprofessional, trying to explain the problem to them is like talking to a wall, whah!!

By the way — Verizon is coming out with the Blackberry Storm on , which will blow away other phones… it is a 3g touch screen phone with a 3.

My 2 cents—coverage with Verizon has been outstanding; customer service totally sucks. Turned out after 5 days they decided to reboot my global option and it began working. Store service—never plan on less than 45 minutes. Put it on speaker and read a novel. Stay away from verizon. They are so greety and they prey on customers. The days where it was worth it to go to one provider over another is gone. Sprint is losing customers anyway. I wanted to upgrade my phone with Verizon and extend my contract.

I choose there HTC touch pro, i was told by rep. I was baffle by that. I my self being a programmer and Engineer. Offcourse Verizon cant do that how else they will make people cough up money for things they dont need.

The HTC have wi-fi; so i should be able to use my wireless router or hot spot. But according to Verizon, they cant let me have the phone without the data plan. To me that just another way to extortion. And i used to be a loyal customer of Verizon for over 8 years. I recently cleared up some credit issues to get my credit back in working order and went shopping for some phone plans. Followed by the phrase: Later I went 2 blocks from my house walked into Verizon and was approved with ZERO down per line a family plan, three new phones and the rebate papers filled out and even stuffed in envelopes ready for a stamp….

I had GREAT service in Fargo when we got in but then drove 20 miles out toward the country and had no service what so ever for a month. Then back in Hawaii I had great service until just recently. They said it was my sim card so I bought a new one, nothing changed. They said it was my phone so I got a new one, nothing changed. They have no more suggestions but still want me to pay the cancellation fee.

Go to Europe, still got service. Go anywhere outside the us…still got service. Yes i know about GSM Vodafone. Anyways, about 3G standard. I will say coverage is BAD. But hey, its my opinion and i travel for work a lot…and i mean A LOT. Customer service is OK, although the only time i had to deal with them is to add stuff to my plan.

I feel the same way you do. ATT customer service is horrible, your always on hold for simple questions. Verizon has a wonderful team and has excellent customer service. I switch from ATT to Verizon.

I am a Verizon customer for the past 4 years in Arizona ; was with sprint before. Pros; — Works well in most places i have been and at work; many people have similar experiences. They also disable you tube player and fm radio. I understand Steve Jobs first took iphone to Verizon. People should change and check out the networks every so often. Dont be tied down mentally to your contract. Explore if the early termination fee is a lot cheaper than sticking with a nickle-and-dime plan you have.

I wish in this country people should be allowed to buy the phones they want and go to the network they want just like in Europe and Asia. Later that month, a judge in Alameda County, Calif. Sprint is appealing the decision. But the company has joined the three other major wireless operators in the U. ATT are so so so much better! I have had both ATT and Verizon.

I ahve also had Alltel…I travel all throughout the US…the coverage quality is better for ATT in most areas, Verizon is better in a few areas mostly in the northeast. As far as customer service, I have had much better luck with ATT. My suggestion is that the two are so similar that I wold figure out which phone I wanted most and go with the provider that carried the phone I wanted.

BTW, you could throw Alltel in the mix as well, there is not enough difference between any of them to make a difference…just do NOT get Sprint…they are horrible. I used to have verizon and I could not get any signal where I lived. Another thing that was mentioned is the PDA service. There is a simple code we can add to your account that will block your phone from recieving data signals, so if you dont want data you dont have to have it.

Customer service is much better too imo. I had absolutely no reception in my house unless I went inside a closet or near a fireplace, and even then, calls would get dropped.

Many of my friends were experiencing the same problems with then Cingular. We all switched to Verizon. I have been with Verizon since I am not saying I am a loyal customer. I had to change my number several times or switch phones, and I never had any hassles…they were very friendly with me.

The service with Verizon is good everywhere I go. Phone making companies like Motorola, LG, and Sprint are also to blame for how they make the phone and the antennas.

However, I have noticed lately in this year that the reception where I live has been going up and down…. I have missed so many phone calls while sitting next to the phone! I called Verizon about it and they checked out my area, but told me that the towers are good where I live. It could be the electrical wires and sattellite we have installed as well that can cause interference with my reception…. In the last couple of years, they have started to get some nice phones.

But in the last couple of years, well, since , they started adding in their own Verizon UI interface, which is boring…. I asked Verizon why did they make the Verizon UI Interface the same on every phone model, and their response was…so it would be easier for the tech people to assist customers if they had problems with their phones.

Well, how about getting the Tech people to learn all the features of all the new phones. There are tech people who know features of every single computer no matter who built it. Before this, all the phones had their own built in features, that made it all the worth while to get a new phone, and test out those new features that were never in our previous phones, and were not close to being similar.

And I do hate that Verizon cripples phones…. Also, in regards to Verizon, the contract does not extend if you change it…I have done it myself and have not extended the contract….

So therefore, Verizon does not make their customers pay more unless customers buy all those extra features. Needless to say, Sprint is at the bottom in any city. I have t-mobile and where i live its horrible. Looking into family plan with 4 phones and minutes. The add a line costs are identical. Both companies have very good voice service with others being better in areas where the opposite is not as strong. Customer service will always vary between companies; it depends on the customer, what there situation was, etc.

Anyways, I have had Verizon for about four years now and could not be happier with the service. Verizon works in areas that I Didnt have coverage before.

The plans are very comparable but the customer service and coverage is what makes the service outstanding. I have had one issue with my text messaging plan and when I called in they made the experience easy by backdating my texting plan to cover the overage. Verizon does offer phones with sim cards, like my blackberry storm for instance and I can use features like backup assistant for my families phones fo FREE!

I was a Verizon customer for 10 years. I kept having dropped call problems in my house, might have been my phone, I am not sure..

I switched to Cingular and was extremely happy.. The phones worked great.. If all things were equal, and all of my friends were on att, I think I would be 10x happier.. Verizon service is kinder, and more helpful.. But being honest, I only care about the quality of service not the people. I have a bb storm now, im on my 3rd device defects.. I think alot of people hit it on the head..

If your going to bad mouth verizon look into all their products, features and customer service a little bit more. We previously had verizon for years, he switched carriers because it was cheaper at the time. Anyway I have noticed the diference between the service between the two.

Customer service is going to somewhat suck no matter which one you go with. Try doing that with Verizon! Kind of a no brainer on which one to choose.

Nothing bad to say about BlackBerrys, I love them. I am happy with them but, the phones they offer are propietary and very controlled by Verizon. Meaning many features the phone manufacturer may advertise on a certain phone may not be unlocked or available through Verizon.

I had an LG phone with an MP3 player in it that never played 1 song in 2 years since I would have had to purchase the songs from Verizon. Good for anti-theft, bad for trading or trying other phones. It goes by quick and you get new customer deals that loyal customers get screwed out of! I have been happy with my service up until recently. In my experience, Verizon has great customer service. I did have 1 billing problem, and it was when I called over the phone.

They took off my texting when I went on vacation instead of adding it like I wanted. I believe that problem happened because I was talking to someone who probably lived in India or something. That was the only bill that was excessive, and as soon as I went into a store, it was taken care of immediately.

I have never had a problem like that after that, and always made sure to go in to a store. Come on people do your homework. Research the plans and the extras, costs of phones, insurance, internet etc. Walk in there and say this is what I want. That is what I did and I got the phone I wanted and the plan I wanted. The voyager came out and I wanted to switch. They let me switch even though it was after the 30 day policy — no questions asked. I dropped one of my phones before that and it short circuited, I had insurance on the phone, and they replaced it no questions.

For the first time since , for the past 2 months, I have come close or gone over my minutes. I also was told I had to buy an extended battery for my phone.

They acted so surprised at how often I use my phone. My thought is — you create these phones to be used like ipods with music players, can go on the web, and even watch tv.

I think that is a little ridiculous. But if I switch, then I may have the same problem with those who I do talk to with Verizon. For how much I have promoted Verizon in the past they should be paying me! I was with Qwest and they switched to Verizon recently. But I am tempted by the touch feature and user-friendly aspect of the IPhone. I have about another week before I need to make my final decision. Bottom line, which gives best service and plans and which phone is best?

I live in Oregon where both services give great coverage. We were willing to extend my contract and pay for the phone, yet the highly trained personnel of three different stores could not get it right. Every single one of them had a different angle of understanding. For one employee extending my contract meant giving my wife a new contract and transferring her number of my contract to her new one.

In this process my phone microchip got shut of for several hours killing the rest of my work day.. We came back Monday to a totally different explanation and deal. Attempted calling customer service, there we met another unwilling able attitude. My way or the highway attitude ran us of. We have decided to move everything to Verizon. And it was a total mess just the first week after I left here to go to work in St Lucia Island.

After a month with out phone In may way back I found a funny Bill showing calls from places that I never when specially when my service was down and no call made. They forced me to pay half of the call to be able to use the service POOR Management After a while a make a trip again and this time I make arrangement to make payments the day 5 of the month, and the telephone was interrupt the day 4 and after some discussion of my agreement which I did keep to pay by the 5 they reconnect the phone again.

I make the payment as per my agreement. Therefore, I am not too worried about not having coverage in the majority of areas I go to with either provider.

Get you head outta your rectum before you lose me….. Their customer service has improved greatly over the years, and their rollover minute deal is a huge draw for new customers. I mean everybody will have thier differences about customer service expr. Well to wrap it up, ATT tries it best, verizon is our biggest competition. Rivals if you must. Let the best man win.

I guess you just have to test the 2 companies out and see which one works for you, what will you be using the phone for?

I guess thats why theres more than 2 cell phone companies eh? So you have more choices depending on your life-style? For me, att hands down! As soon as they touched Cingular every thing went south. I was on the phone with 3 different reps in a span of 45 mins and the issue was finally resolved. So far, not a pleasant experience. I must say that VZW does have very good customer service.

Phone should arrive in a few days they couldnt expedite the order so I am looking forward to testing out the new service. Hey thanks all I am trying the Storm. ALL new devices have bugs period. So my advice is dont wait for a new phone to come out as waiting ano extra year will make that new phone better Iphone is a great example I am asking for advice: Verizon debate is based on location? Thanks all the comments were helpful! Any advice for a touch screen with some email would be appreciated.

WHY do you ask? You dont have to go into the store to switch out… do it yourself in seconds! Iphone and Non-Iphone alike. That is simply not true.

In emerging markets like India, China, and Indonesia, they are putting up new CDMA networks precisely because CDMA is superior for broadband data transmission and that is where the money in wireless is. GSM took off because the EU stipulated that it would be the only standard there. That is a big market and it gave GSM an edge, but that does not mean it is better. And they cost exactly the same.

Also, you will discover that VZW no longer disables Bluetooth for things like file transfer in their new phones. They also will provide customers with good credit free loaners up to 30 days for trips to Europe you have to pay the roaming airtime, of course and their CDMA phones work in CHina, Japan, India, Canada, Korea, Mexico, the Caribbean, and several countries in S.

Finally, any new VZW phone with 3G which means nearly all of them can be used as a high-speed modem. VZW is a communication company, not just a mobile phone company: I have been debating over ATT vs. VZW for quite some time. As a former owner of a multi-carrier cell-phone store, I can say that VZW has been superior vs. I bought the Treow and have since upgraded to the wx — due to me breaking my w.

Customer service has been excellent. As a frequent user of the wireless internet feature, that is not good enough for me. I tether my laptop to my Treo and surf and work from almost anywhere nationwide. The speed and coverage hase been perfectly acceptable. My ONLY complaints are: The Treo is just not that great of a phone. I have been in a car with my Father, who also has VZW but on a flip-phone, and he will have full bars and I have 1 or none.

BUT, I have yet to find a phone or carrier that is better than what I have. I use the camera, the memory expansion with a 4GB card as my MP3 player, I synch with MS Exchange, I love the keyboard and constantly surf from the phone as well as tether to my laptop nationwide. WHAT phone and carrier is better??? I Have been with Verizon for over 7 yrs now when the nights and weekends came out. I had promblems with my bill the first six months but they always took the extra off my bill finally gave me the weekends for free till my contract was up.

I Have had sprint,alltel and US cellular mostly had 1 of them at the same time as verizon for work phone so could compare them at the same time as I drive truck from Nth-Sth from PA to CO area in the midwest.

I compare plans a couple times a yr on all the networks and they all have there ups and downs for what they offer the one that nickel and dimes u is Us cellular for everthing u want. AS far as ATT goes up till the last yr and its still very spotty in where u stand at in my area u have no service here.

Disslikes with verizon till now. They never went back to 7pm for nights and all the rest did. I change my plan all the time. Its very easy to go in online and see where u are at. One other thing with verizon— never pay for insurance on phone. Say if u break the screen u just go back in and for 50 bucks get the same phone and go on. The phones from verizon are too pricey, and there not even good phones. There ugly and bulky. And in the same breath kind of could not believe what i was hearing.

The biggest users of ATT was the people who want the Iphone. CDMA is the newer technology based on the licensing from Qualcomm. GSM is the first tech for cell phones. With that said i have had Nextel, Sprint, Tmobile. None compare with the coverage of Verizon. You can have zero bars and still make a call with CDMA. On the other hand the dropped calls with GSM usually occur with full bars. So to be fair it is absolutley what you are after, a signal when u need it or a fancy touch screen phone thats vogue that you spend alot of time with redialing.

I love the service, and the customer service? My mistake however, was making the switch to a blackberry storm? If anyone is debating on whether or not to get it? I waited for it, and made fun of my husband who lost service on the iPhone don?

This week alone it has shut down on me at least 5 times. And it takes at least 10 minutes to restart. My only issue with Verizon is that they don? However, all I asked for was a downgrade to the curve. They argue that I? I told them I would even return the rebate which is now a debit card? Not even the slightest chance, even though the curve is way cheaper than the storm. If you value service over the phones and don? If you want to have a great phone with dropped calls here and there I counted 19 times since my husband got the phone back in September of 08, and that?

Deposits have to be payed for in the store. They are not billed just like any other company. They both have great coverage. To the idiots who complained about the dropped calls with I-Phones.. You should be smart enough to know whenever something new comes out, its going to have its bugs..

I Currently have Verizon for my personal use and Nextel for my Business use, I need a phone with a loud speaker and tried the Verizon V,after 2 days of use i returned the V due to the poor speaker this phone has,I then tried a couple of other Verizon phones and they all have poor speakers.

I use the nextel I for work and the speaker in this phone is awesome. I recommend Nextel providing you get the coverage needed. That organization has helped me cancel Tmobile without paying, get free internet because of cut-outs, etc. I wrote above about switching — I tried the Storm which isnt bad for a phone that just came out — no wifi, its a tank and the browser is embarassing compared to iphone — Has no person Ive researched this stuff a fair amount ever thought of using a simple phone for verizon and also the iphone.

I guess its crazy — But trust me: Again the only people who say anything good about ATT is the Iphone people who play with the damn thing without talking with it.

Did not hear any response from the GSM camp!! If you want to get a new phone with Verizon call and bitch like a woman!! If it works then it works. Can you make a call or just palm the damn thing.

That means the GSM old ass tech. Other than the 3g. All of you still using GSM are still there because you have a much bigger database. Does not mean it it is better. Guess the rest of the world should wake up to newer tech. Stop telling people that GSM is old tech, you honestly dont know. Take it from someone that has been employed in the wirless industry for the past 10 years. Do your research before coming to the big boy table. Like many, struggled with dropped calls, a LOT, up until about 2 years ago.

Then that issue seemed to get better. Had 2 phones on family share plan. Great plan, great price! Liked it for texting. Returned the DUO for the Tilt the day they hit the shelf. Found texting to be much better than in the past, on my older Samsung , so was texting a LOT. Still not a bad deal, so I switched to the unlimited data plan, just in case I got crazy with surfing the net or something. I was aghast to say the least!

I was, and still am livid! This all occurred on my Sept 08 bill. That would be my best insurance against it. I wanted, and still want, those charges dropped. And NO one else uses my phone! Anyway, I agreed, the tech agreed to waive the charges and we went our seperate ways. Or so I thought. They told me they would NOT waive those charges.

I called them again, asked them to even look back at my past billings, they could see that I was never in the habit of downloading or using that much internet data transfers. Verizon has been great! Also got 2 new phones. Write a customer review. Read reviews that mention iphone apps keyboard google phones gps app call touch voice calls navigation physical email maps market device video web user.

There was a problem filtering reviews right now. Please try again later. I have one now and can tell you how they compare. My wife's new-every-two came up and she kindly took my 6-month-old Droid off my hands so I could use her discount to get an Incredible. Is that true love or what?? The first difference you notice is that the Droid has a physical slide-out keyboard while the Incredible does not.

This makes the Incredible thinner and lighter 4. The weight difference doesn't look like much on paper, but it feels significant. The Droid's sound quality isn't bad at all, but it's not up to par with the iPhone or iPod touch. I can't imagine filling up all 7, I've only filled up 2 of the 7. However, the Incredible has 8gb of internal flash memory, which is plenty to get started, and you can add a micro SD card later if you want.

The Incredible's camera takes better pictures indoors and similar or slightly better pictures outdoors. The Incredible's camera has 8 megapixels, the Droid's has only 5. But 5 is as good or better than the vast majority of camera phones, and besides, if you set your camera at the maximum resolution, your pictures will take up more memory.

With any camera, 3 megapixels is plenty enough for most purposes, including getting sharp 4" prints if you want them. The difference is not huge, but it's noticeable. I don't think the difference is enough to influence most people's purchase decision. But I do not notice any difference in performance when running the same apps on both phones side by side.

And the Droid's processor is faster than almost every other smart phone. Overall, both phones are really really excellent, both are very fast, both have huge beautiful displays, and both have tons of great features. You can't go wrong with either phone. I think the choice for most people will come down to the physical keyboard vs. That's the end of my update.

Here's my original review of the Droid sorry for the length! Got a Droid and am very happy with it. The screen is awesome - bigger than an iPhone's and more dense with pixels, so images are very sharp. The colors are great, and the screen is nice and bright. I had a Samsung Rogue for about 10 days. Everyone raved about the Rogue's screen. The Droid's screen blows it away.

The touch screen is accurate and responsive, and very intuitive to use. About as good as the iPhone but much better than every other touchscreen phone I've tried and better than a few cameras with touchscreen controls. The Droid's display is sharp enough and wide enough to view most web pages - including those not specifically formatted for mobile phone browsers.

Because of this screen and because of the way that the Android OS implements the browser, surfing the internet is very easy, intuitive, and pleasant. Much better than most phones I've tried, including the Samsung Rogue and Blackberry. The iPhone's browser is also a pleasure to use, but the Droid's screen is better at displaying full web pages.

Email is very well-implemented in the Droid. I was already a Gmail and Google calendar user before getting my Droid, and the level of integration is amazing, thanks to the Google Android OS. But any Android phone will also handle most other popular webmail, like hotmail, and also can sync with Microsoft Outlook and similar programs. The Droid's call quality is good, and the speakerphone is loud and clear enough to be useful in most places.

I get slightly better reception with the Droid than with my previous Verizon phones, especially in places with poor network coverage. The Droid's built-in Facebook app is good, but is not as full-featured as the iPhone's FB app, which has been around longer and had more time to be improved. One extremely cool thing is you can easily import the contact info from all your Facebook friends into the Droid's contact manager, including their profile photo, email, phone, birthday, etc.

Then, from your contact list, you can tap on any of their names and with one touch either call, email, or jump to their FB page. This is very well-implemented and easy to use, and makes the Droid's contact manager highly useful. The Droid has pretty good voice recognition. I can tap the microphone icon in the upper right corner of the screen and say "Starbucks" and the Droid will show a list of the nearest Starbucks - and then I can pick one and either touch the phone number and Droid will call it, or I can touch the address and Droid will show its location on a map and give me driving directions.

Droid like all Android phones has Google maps built in, including satellite view, and Droid can give you directions from your current location or any location just like Google maps on a computer. I tried it and it works pretty well. Loading music and photos onto the Droid is as easy as dragging and dropping files from your computer to a thumb drive.

If you have an iPod, you probably have lots of music tracks in AAC format. The Droid will play them no problem, as long as they don't have DRM copy protection and most don't nowadays. The Droid also plays MP3 and other formats. The Droid has the standard 3. To judge the sound quality, I listened to the same track on the Droid and on an iPhone. Yet, the Droid's sound quality is as good or better than other music-playing wireless phones, and I've tried quite a few. I have not yet loaded videos on the Droid.

But I have watched streaming video, and it is very smooth, studder-free, and looks really great, best I've ever seen on any phone, including the iPhone and iPod touch.

These normally go for 40 to 50 bucks at least, so I'm really grateful that Verizon and Motorola included it with the phone. It can hold a ton of music, video, and photos. For comparison, the highest-capacity iPod Nano also has 16gb of storage. Plus, the Droid has internal memory for apps and its own operating system, so your phone will still work in the unlikely event the SD card ever fails. My Droid worked fine even though the Verizon store guy didn't insert the SD card correctly when he set up my phone and the phone didn't recognize it.

I reinserted it later and all was fine. But it is still excellent, VERY easy to learn, and very easy to navigate around and use. Like most phones, the Droid is highly customizable ringtones, wallpapers, placement of your favorite widgets and icons on your home screens , and the Android OS makes it super easy to do so.

The Droid has one-touch access to the Android app market, which has 10, apps so far. I've downloaded a couple dozen.

However, the Android app market is much younger than iTunes app store and is growing very quickly. Until the Droid, there were only a few phones running Android. That number will at least double over the next few months, and the number of people who use phones running Android will more than double, according to industry projections, because of the increasing quality and selection of Android phones on most major carriers.

All this will fuel even more rapid growth in the Android app market. But even in its present state, you can find a lot of really useful and fun apps for the Droid, many of which are free. The keys are flat with no space between them. Still, I'm not a big texter and I find the keyboard fairly easy and pleasant to use.

I also find the 5-way rocker button on the keyboard to be very useful. But if I were a big texter, I might not like the keyboard as much.

So, my advice is to go to your local Verizon store and try out their demo unit. The 5 megapixel camera has a built-in LED flash. I have taken a couple dozen pictures inside and out, and find the photos to be acceptable, good for a camera phone, but nowhere near as good as a dedicated digital camera, and maybe slightly inferior to the iPhone's picture quality.

The flash is better than nothing, but causes the colors to be off. I have posted 6 pictures I took with the Droid to the "customer images" area so you can see for yourself the quality of photos you get with Droid. Once you snap a picture, you have to wait a couple seconds before Droid will let you take another; this lag is common on camera phones and cheap digital cameras, but seems slightly worse on the Droid.

I have not yet shot any video clips with the Droid, so can't comment on their quality. The Droid is 1. Doesn't sound like much, but you can definitely notice it.

For me, having the bigger screen and keyboard easily justifies the weight, but for some folks, the weight could be an issue. This is another reason why I wouldn't suggest ordering it online without first seeing it and holding it at your local retailer. Everyone has different tastes, but I think the Droid is not the most stylish phone. It has kind of a masculine, industrial look to it, which I can tolerate but I'm not crazy about it. But, it is easy to change the wallpaper, and there are a variety of cases for the Droid - more coming out every week - so you can customize the look any way you want.

The only other thing I'm not crazy about is no physical dedicated call button. To use the phone, you have to press the phone icon on the home screen. This is a very minor inconvenience, and I got over it pretty quickly.

But it'll bug some people. I really like that the Droid has WiFi, and I've used it to connect to wireless networks at home, work and a Panera cafe. It has since been sent to a collection agency. Plain and simple your service is terrible. All of your Verizon stores tell lies one person says this and another says that. If I could get service at our home with another carrier I would not be using your service.

I was told when I bought the phone in Muskegon I was not on a contract, but come to find out I had a year contract. Never again will I have a contract. I will only have prepaid. I will never recommend your company. Giving my daughter my iphone while upgrading my phone.

Now while on the phone 2 hours 10 minutes it turns out the phone number was never transferred into the phone. Comcast is the worst company ever but now Verizon is coming up a close winner….

Verizon international said that they sent text message to both phones, indicating the problem. I am extremely upset that I can not reach any one in person through verizon to handle a bill they are charging me for since June and will not disconnect my services as requested the first week of June. My past balance now they say is I am furious I can not reach anyone and the supervisor never returned my call after reviewing my request.

My co worker just did a small claims court and won!! Plus some exra money. It looks as if I will have to do the same. Verizon is going down hill. Until today I was a customer of Verizon. But my bill kept getting changed every month. I tried to work with the representatives of Verizon, but I kept getting the round around so I cancelled my contract. The woman who kept saying to call the head office confiscated my phone saying that she had the right to take any phone when a contract was cancelled.

All my personal info was still in the phone, so I have no choice but to hold Verizon responsible if my personal info is comprmised. This is the worst service company I know. They screw up left and right and apparently even supervisors like Russell Greene and Andrea are to lazy to fix it! Verizon wireless always tells me my password is wrong. They asked for the name of my 1st pet then told me that was wrong.

Hope I have luck finding a better mobile provider. I have a very imporant question. What are the odds of having a app of a hologram? What phone company would make it? How would hologram be made? Would it be easy enough for kids to use on projects?

Would it be safe for everybody to use? Would it be male or female? How much would it cost? How long would it actually take to make the holagram? What color would the holagram be? Take your damaging, disrespectful Christmas ad off the air: If I see it too much I will start an online petition for you to to take it down.

I am a senior citizen and do not want to have to scurry to get these annoying unnecessary calls. I paid Verizon a final payment of Ever since I had to get a new phone ,I have had trouble with my Blue tooth on my truck. The local dealer says it maybe my vehicle. The truck dealership says its my phone.

I will make a call while in my vehicle , it will ring ,then say I can not use Blue tooth. I keep trying it will go thru ,then after the person I called answers , it will say can not go thru press ok on the phone to transfer back to phone, then while talking it transfers to Blue Tooth on my veh.

There are no prolbems what so ever with in-coming calls. I am extremely upset about not being able to get my email while traveling in South Africa!!! I am here for an entire month and cannot transact business until I get my emails! I had been on hold to discuss billing issue with not having received email notice when my credit card billed for eight minutes. When no one picked up line I dialed back at 5: Inexplicably they stopped coming in October. In the past they were always like clockwork.

He basically argued with me that there was no way my account could be set up to receive the emails I described. I asked for a supervisor. He came back on line to say that he had made a mistake and that someone in the call center said that tech support could help and transferred or DUMPED my call. I have now been on hold again since 38 minutes into my call. My call register on my phone now reads 1: This is the worst customer service I have ever received in my life and I fully intend on speaking with the call center director as well as any customer experience VP I can reach.

I pay 50 per month for iPad coverage and for cell phone coverage for three phones. I have had Verizon wireless for about 10 years and verizon internet for 6 years. Within the last 6 months my Verizon wireless service has become horrible.

They tested the line and said the signal is weak due to too many subscribers and not enough towers. They told me they could not improve the service so to go ahead and change providers.

My internet sucks, the speed is less than 1. I am constantly getting disconnected, and slow service. I cannot even download movies due to the slow internet.

Verizon tells me I live too far from the main address even though I live in a big city outside Los Angeles. Not my fault you do not offer fios in my area. Verizon is the most expensive and used to be the best, now it is the worst!!!!!!!!!!!!!! Changed address in the same state and the problems seems to multiply with every bill we get. We were quoted a good price , but when we received the bill nothing matched and the one bill we were enrolled in was terminated, none requested that.

After being on the line with various departments for about one hour the line dropped and a busy signal was the only sound. Frankly after being a customer for at least 25 years we are ready to shop for another carrier. Wow, incredibly bad experience with the Verizon. As a long time customer repeatedly renewing contracts and upgrades, my last experience starting with a Verizon retail store in Covina and two reps has been nonresponsive and unfair. My phone was stolen in Cabo San Lucas, went to store told me no ins.

Never dropped, shaken etc in pristine condition and less than two weeks screen showed cracks mfr. Am going to Sprint to buy them out as they are doing this currently. Really bad customer service only asked for re-conditioned phone all that money and no satisfaction.

Very disappointed in Verizon service. Had to replace TV Box 3 times in the past three months. Employee at store was very abusive. If this is the type employee Verizon has representing them you are going to lose customers.

He also indicated perhaps I should switch to Comcast. I have never had such a bad experience. The store did not provide directions for the box they gave me, which meant I had to call tech support person again. I have had good and bad experiences with Verizon customer service. It is not consistent and only getting worse! Last month I was actually hung up on by your representative. And today the rep interrupted me several times, raised her voice and tried talking over me.

I have been a Family Plan customer for several years. I had a ck advance payment scheduled for March 1st, yet phones were shut off today. I calling to cancel the 1st payment and make it immediately instead, but no luck. I then asked her for the dates that my contact ends on all 3 lines, she did not answer, but kept talking about my past due.

I then asked for a supervisor, she put me on hold and never came back. This just makes me want to change cell providers even more. It is bad enough the data plans are so expensive, but to have rude customer service and to shut me off when I have made payment arrangements is just too much stress and I would rather check out other cell companies.

Why is it that you have not fixed it so I can attach attachment to my emails? All you keep telling me is to up grade. I was given so many different reasons as to why they would not honor the warranty.

One person told me my broken phone was returned late even though I had a text message from Verizon showing they had received it. Either way I feel ripped off so I went to a competitor instead who has better service and charges me literally half of what Verizon used to charge me. Apparently Verizon has too many customers now to care whether they keep their customer base happy. Trying to reach Verizon is nearly impossible!

All the email addresses, and fax numbers I have for them have proven to be inaccurate, and trying to reach them by phone to talk to a live person is even more difficult! I was told by Verizon that if I get spam emails to forward it to them, but by doing so, I got a virus on my computer, so now have to have costly computer repairs.

Verizon Security needs to do a better job and investigate! Tired of not being able to talk to a real person. I have had a late charge from verizon deleted from my transunion report.

I have a copy of the report indicating that the item was deleted. I am currently attempting to refi and now need somthing for CoreLogic that is in writing and from verizon indicating that the late charge was deleted.

I switch 2 of my phones to Verizon edge and the guy at the store look at our old phones because you have to send them in and said they were good to go. I am very disappointed in the Customer Service in your Clovis Office. I went into the store to discontinue a service for a new number that had been enter on my bill.

I went into the store in January, because my phone was no longer working. Never was I told that it would include a new phone line or that there would be a monthly charge. If I would have known this I would have never left the store with it. Now I do not what this object I have no knowledge of how to use it nor do I use the internet, and I do not want to pay the fee.

Your associate at the Clovis store did not relate any of this information when she gave me this to me, therefore, I feel that I was taken advantage of because of the simply reason of not being computer smart.

I have been a loyal Verizon customer for 41 years. My cell phone was stolen and I have no insurance my bad and am in 2 years contract. Tried to send an email from your website, it was so frustrating!

I seriously think someone should update your site to make it easier to email, tweet.. Have all the contact choices on one page! My question…the offer of 1 GB of xtra data for 5, reward points, indicated this offer is available if the data is part of the MORE plan. This evening I lost my internet connection. So after resetting my modem did no good I called 1 verizon.

The first tine I called the computer that answers the calls hung up on me. This is not good service people you need to try harder. On June 9th I spoke to Christine about some billing issues. She was very helpful and resolved my problem. Then, on June 10th, I was trying to install a digital adapter and was fortunate enough to get Jerry who was very patient with me and talked me through the whole process.

Wish there were more like them. Very knowledgeable and extremely patient. After asking a few questions about what I needed from a phone he explained all the options and then suggested the phone that is perfect for me.

Gerald showed me how to use the features and was even able to retrieve all my contacts from my lost phone. Verizon has an exceptional employee in this young man.

Thank you, Gerald Moore. You say your customer service is based in the US, yet I could not understand half of what the customer service rep I spoke to was saying. When my phone line does come back I am calling Bright nHouse, that is the only way I see right now of being able to not have this nonsense happen again going forward.

I have been considering changing to Verizon. I have 4 cell phones, an ipad and a landline that I wanted to change. I could never get anyone on the phone to help me. So I have to pay for a service I do not have.

Glad I left Verizon. I have been a Verizon customer for almost 10 years and am so disappointed and frustrated with them right now — I bought a phone on Verizon Edge at Best Buy and the Best Buy rep gave me the mailing label to return my old phone as required by Verizon Edge.

The old phone had a crack in the screen and I asked the rep if it was okay to send it and he said yes. I was in touch with Verizon several times through the process and gave them the IME number for the replacement phone so they could update their records. I was assured that the account was updated to show the phone being exchanged was the one I obtained through the Geek Squad protection plan. They have no record of it and even though I have names of people I spoke with prior to mailing the phone to make sure their records were updated, a copy of the shipping label and the tracking confirmation showing delivery information, AND spent THREE hours on the phone with Verizon while they researched all of the notes and everything, they still are charging me for the phone.

They said the will have a Verizon Best Buy rep call me. What do the people in the Verizon stores do? They lost a phone, I have proof it was delivered, but I have to pay for it??? I am a dissatisfied unhappy customer. My home telephone is I have been trying to cancel this phone service due to the results of you not repairing the service. I have taken off from work 3 times and you have failed to uphold your end of the agreement within the terms and conditions of services.

Since the ending of July I have had no phone service. Technical Issues from what I have been told by the employees at your company. Please escalate this to Billing management and cancellation management and send me a final bill.

Also this is a request to mail and email me a hard copy of receiving my request of cancellation and bill correction. Thank you and I anticipate that you will respond not no automated canned response email but an email from upper management.

After cancellation I do not wish to get any solicitation from your organization. Also U make it too difficult to contact via email,that virtual contact is useless! You advertise a lot about customer service and how important it is for you. This baffles me because you do at least two things which are not customer friendly.

I was disappointed at the town east Verizon booth in MesquiteTx. I went to get an inexpensive smart phone with service. I had to call customer service to tell me what the real bill was. I went back and talk to the manager. I thought thatess lanebecause Ian thinking about dropping my Internet from another company. He should have put Verisimilitude wifi code on my phone. He should have put verizon wifi code on my phone instead of using.

I am thinking about dropping ATT. I think that group had poor customer service. THE Ccustomer service on line was excellent. Recently moved to China to teach.. There is no email to contact them. Shiesty until the end. Worst customer service ever. Even among the other weak customer service companies, verizon is the worst. I tried to buy a phone but online lied to me, in store couldnt be bothered, and phone sales made me wait 15 minutes all so i could talk to an over eager salesman who dismissed my complaint.

All verizon wants to do is lie and sell u their Edge ripoff program for financial dimwits. Anything for a buck and to continue lousy customer service! I used to be able to look at text messages on my phone day by day now I have to wait until the bill is ready to view at the end of the billing cycle. How do I go back to view each day.

Rob H a great and wonderful experience. There is no wireless service in Monroe Michigan. When will service be restored? A cell-phone tower is conspicuously available just outside the park. The chat was a total failure. Brittany introduced herself and then evaporated. Twenty minute wait with intermittent nudges from me did no good. Commercials suggest that Verizon has my back. I have been a Verizon customer for atleast 10 years. About 3 years ago charges started appearing on my bill that you could justify.

So I changed to contract because you are limited to what can be charged. This was so I could stay with Verizon. So service was to have stopped yesterday.. I called to make sure that you would not charge my card, keeping in mind the past experience I had with Verizon. The gentleman assured me that you would not charge the card anymore.

He also informed me that that money was lost. So I get screwed again by Verizon.. So I lost that money and the couple of hundred that you could not explain. Before switching back to Verizon we used to have Time Warner for a much lower rate but constantly we lost services for no reason and each time it would take many days for Verizon service staff to show up and do the repair.

Over the last year or so after we resumed service from Verizon, Verizon had threatened to cut off and did cut off our telephone and internet services numerous times and demanded unreasonable and unexplained charges from our office.

We again demand that Verizon send us by email all bills and payments we have made so far for the last 12 months. We reserve the right to take legal proceedings against Verizon for our damages Verizon has caused us. I was fortunate to have the expert help of Ms. I wanted another Motorola, but no Motorola had the features I require.

Ashley guided me to the Samsung Notepad. With expertise and great customer courtesey she retired my old cell phone, and activated my new cell phone. She answered my hundred and one questions, brought into being all the features I wanted, and had me set up promptly and with great skill.

She truly lived up to her job title of Solutions Specialist. Through the whole process she was upbeat and customer service oriented; she made what was a tough separation from my old faithful Motorola…easy. Please give this young lady many kudos. I have had nothing but problems everytime my contract is close to ending or, the other two phones on the account have ended. I have 3 phones on the service and they are all getting swapped ASAP. I am sick of their so, called service and a month later still having the same issues.

You value your customers I call this BS. I have done everything they recommended and still no resolution. Hope you enjoy loosing another customer I mean 3 accts I thought service would mean more to Verizon than this but, I guess my acct is peanuts……..

I cancelled my phone for my business with you. I have been receiving calls continuously rom your billing department. I have called and sent documentation that I ceased doing business with you people as of August first. I returned all of your equipment and was paid up the month I quit. This is NOT a request, unless you cease with your harassment you will not only end up in court but you will be contacted by the BBB.

Hello I was thinking of changing phone service to t mobile, for the unlimited data, is it possible for me to get roll over data usage. I am so unhappy with Verizon today.

Paid my bill and activated a new phone. Yet I paid it an hour be for I switched phones. Nice to know my business is worth your time. Please pass on to terri Thanks for your assistance. My husband and I recently left straight talk and purchased an iPhone 6 Plus and Galaxy note 5 with 2 year contract.

Calvin was extremely knowledgable and helpful on both phones. Calvin is a wonderful asset to your company. He made this process truly delightful. I just had an incredibly frustrating interaction with Verizon. The final straw being that the last 2 people on the phone were barely audible because I have been transferred so much!

I am a customer and have been for 10 years. Yesterday my wife went into the store in Clio Michigan and was trying to get a new phone as she was told by customer service she was able to do.

Her and the store rep were on the phone with customer service 1st with princess then with her supervisor Taris and was told that they were going to overnight a new droid turbo 2 to her and honor the email pricing that was received at her email account. Only to be told that they were going to have her a phone here today and were going to honor the deals she received. Today there is no phone and now she is told that she will not receive until Dec 2.

It really disturbs me that not only my wife experienced this but also a employee. There should be someone that can take into consideration how people are treated and how long things take 2hours and 31min is just ridiculous to have a customer that has been with your company for 10 years to have to go through something like this.

I recently visited your store to try to make payments to a bill for my son. When he asked to make payments the person on the phone, because your customer service person could not even access the account, said we were not able to make payments that would not inconveince us financially. All of this occurred after a half hour wait for some one who could look at his account due to password not being right. We were standing in a Verizon store with a representative.

We still had to be transferred three times to get any help. Big company shiesty till the bitter end. Moved to China for work. Decided to keep Verizon account one day extra, just in case something happened along the way. I have no way of calling Verizon. But in the meantime, they have no problem charging me. You certainly do not make it easy to contact customer service to have this reoccurring problem fixed.

Maybe if I switched carriers the problem would go away? I contacted Verizon after finding out my husband had been paying the bills on an account that was supposed to be cancelled 6 months ago.

I had originally been setup with two phone numbers although one never worked because it was a cheaper plan. When I switched to Sprint six months ago because they offered me a free phone and cheaper plan, they cancelled my service with Verizon.

I also had called in a month later to make sure I received the last invoice and that my account was cancelled. Verizon switched one number but not the other. I already asked to pay this and get a final invoice SIX months ago.

For Verizon to be so inflexible is horrible! Even on the phone with customer service, they were trying to get me to keep the line active when I was only trying to receive a credit and cancel. I will tell my friends not to sign up with Verizon.

I am a customer of Verizon almost 20 years and I always tried to pay on time my bill. I think this is not quite right. What do you Think? Also,suddenly I have a new set up when I log in.. I have to search for e mail. They set my internet up and all I get is messages about what I need to change!! All this included what I am paying is not what they offered in their come on snail mail. I live in Odenton, Maryland Piney Orchard sub division. Our wireless connectivity is just about non existent.

It has been like this for years yes…years. But I wanted to try anyway.. I had an S5 Samsung bought and paid for. I go to a satellite branch, told them Id like to upgrade.

I got the S6 Samsung. I asked to not do anything that would change my bill drastically. I end up not only paying for a new phone, and a substantial raise in price, but they also made me give them my S5. The transaction was one anyone would pay getting the phone for their first time. All the tech mumbo jumbo I listened to, I was thinking they had my best interest in mind. Ive been a long time customer and Im disturbed enough that Im shopping around.

Id like an understandable explanation in terms I can understand. Once again Verizon has gone above and aboard. Victor Monroy and Noe Saavedra are an asset to your company. Their knowledge and customer service approach is above and beyond. I think Verizon is incompetent. I am in mexico and I have not had emai for days. I have spoken with 2 supervisors both of whom said they would follow up on a given day and time and did not.

I had it for 2 weeks. The sales person that did it for her said there was no phones on the line that was out of contract and he lied because her dads phone had been out for almost a year. So he proceeded to upgrade and told her he could set up a dummy number and it would not be charged, well I just found out that the number is being charged. I really hate having to pay for a phone that no one has, and the guy in the store today told me some one had the phone and as much as I tried to tell him no one had that phone he just acted like I was crazy.

It seems like every time some one does something it cost me so much money. I went to this store twice this week because when I went on Monday and talk to the guy he was going to call me that afternoon, never heard from him again and that was 3 days ago, its not a short trip to this store.

I will not upgrade any more phones and when they are all paid we will be gone from Verizon. When I called customer service they stated that removal of DVR functionality was a mistake and that I need to speak to technical support to resolve this and repeated this when I asked if they were sure.

Then technical support said they could not help me as the order stated DVR was removed. I need to speak to someone competent to see if I should stay with Verizon. I have been a happy Verizon prepaid customer for years. Yesterday, I purchased a new smartphone and transferred my account to the new phone. I cannot talk to anyone on the phone from Verizon.

Sorry faceless people from Verizon. I have not had that much money all at one time, not when my old phone went kerplooey too! While on vacation last week in Florida, I had an issue with my Apple IPhone and took the device to your store located at N.

Blaine Whitfield the Operations Manager assisted me and he could not have been more pleasant or helpful. He was able to initiate the necessary measures to restore service to my device without interrupting my existing data and contact information already on the phone. Admittedly I am not computer savvy, and Blaine was very patient and went out of his way to explain the problem and to assist me. He embodies the true spirit of customer service.

I want an explanation about changing the billing info to my name. It was under John Tillema, my husband, who passed away. I am low income and wanted to sign up with Life Line. I was told by a customer service man that my phone service would be shut down for days.

I cannot be without, only phone I have. I will be coming home from surgery and cannot do without service. All it is, is a name change. Could we please cut thru the red tape. I was the one who always paid the bill. My son upgraded his Verizon cellphone and it kept re-setting itself. He returned the defective phone and was charged a restocking fee on a defective phone. This does not seem right. Why is the phone cost the highest when I am looking at a 2yrs contract.

Is the phone with a contract a better phone or are all the same phone. Hello, I recently lost my phone 2 days ago and came into a Verizon store to replace it with a new one. I was able to get into the monthly payment program edge I believe its called. They said they would discount me some items in which they would be free. All the free accessories I was told I was getting, I ended up paying for them practically full price.

Make your home 100% phenomenal.

Main Topics

Privacy Policy

Verizon Wireless Phone Number. Toll free & contact numbers for Verizon. Customer service & support. Order service. How to call Verizon.

Privacy FAQs

Discover the latest Cell Phones, Smartphones, Prepaid Devices, Tablets, Cell Phone Plans and Accessories from Verizon Wireless. The nation's largest 4G LTE Network.

About Our Ads

Contact Verizon Customer Service. Find Verizon Customer Support, Phone Number, Email Address, Customer Care Returns Fax, Number, Chat and Verizon FAQ. Speak with Customer Service, Call Tech Support, Get Online Help for Account Login. Local Number Portability is a government mandate that requires wireless and landline service providers to allow customers with eligible phone numbers to retain their phone numbers when changing service providers.

Cookie Info

I was in the market for a new cell phone and service provider over the weekend and I had narrowed my options down to Verizon or Cingular AT&T.I’ve had both services in the past and haven’t really had any complaints about either. Buy Motorola DROID A Android Phone (Verizon Wireless): Unlocked Cell Phones - elmercuriodigital.ml FREE DELIVERY possible on eligible purchases.